Safeco Insurance Company Complaints and Reviews

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Safeco Insurance Company
Main address: 1001 4th Ave 98154 Seattle WA
1-800-332-3226, ,
  • 109+7 mobile complaints
  • $320K claimed losses
  • $2.8K average
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  • Oct 16
  • Auto Insurance
  • Prescott, Arizona
  • Checking Account Charges
  • 1
  • 1
  • 69

I cancelled my policy over a month ago and they still pulled money out of my account putting me in the hole with my checking account. When i asked for them to put the money back in due to the fact that i was no longer with them, they have been finding excuses to not put it back in my account. And they are refusing to put the full amount back into my account. Now not only did they take money that... Read more

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  • Oct 15
  • Professional Services
  • Federal Way, Washington
  • Stolen Property
  • 82

Claim filed for stolen property close to a month ago. Been receiving the run around & rarely being able to speak to anyone. Finally received a call from LAURA BOOMER today and even though I am on the policy with my mother she refused to speak with me. When I asked how long my mother had a policy with them she stated Sept 2014 when it's been probably over a year or two. I was very stern when... Read more

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  • Oct 14
  • Auto Insurance
  • Auto Insurance Rates
  • 96

We were with SAFECO for less than 2 months. The rate for our 2 cars was great, but when we asked what it would cost to insure our son's car he had just purchased, we were quoted $100.00. We/our son... agreed to that rate. Weeks later we received a notice from them that our rate had tripled. Even our independent agent was shocked when we told him, and he immediately checked into it. SAFECO had... Read more

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  • Oct 11
  • Auto Insurance
  • Columbus, Ohio
  • Car Insurance Coverage
  • 235

Our vehicle "bumped" while parked in front of house by Safeco insured. Our vehicle: 2014 Tahoe, 3.5 months old, 2500 miles. Damage to the front bumper, headlight assembly, front quarter panel and wheel well. Estimates received at $2200 & $2300 for bumper skin and headlight assembly replacement, quarter panel repair and then paint. Safeco insured vehicle: Mazda CX-7: Damage to rear quarter... Read more

Was this review helpful? 3 2


  • Oct 09
  • Auto Insurance
  • Garner, North Carolina
  • Auto Insurance Claim
  • 172

A nice lady accidently hit my car in a parking lot; stayed by my car and offered to cover the damage. Her insurance company, Safeco, contacted me a couple of days later. I had already gotten one quote for the repair and they insisted that I go to another company, one they used, for a 2nd quote. The 2nd quote came in $3.00 higher that my first quote. I sent claims specialist (and I say that... Read more

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  • Oct 07
  • Auto Insurance
  • Incompetent Customer Service
  • 162

Wow. I just received an unbelievable call from probably the worst Safeco agent ever. I had an accident more than 3 weeks ago. My insurance company and my car had completed their review and repairs last week. The other party's insurance company, Safeco, JUST called me to get my statement. They wanted me to recall dates, time of accident, abstract details of this accident, etc from this accident... Read more

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  • Oct 05
  • Auto Insurance
  • Insurance Coverage
  • 1
  • 1
  • 239

In November 2013 I had new car replacement added to my auto policy by my agent at accessible insurance company in Phoenix AZ as additional coverage. Ten month later when my 2013 Chrysler 300 was flooded in august 2014 during a storm. I contacted Safco the claims adjustor said it was a total loss. The total loss agent Chase B. Informed me that safeco will not pay for new car because I bought... Read more

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  • Oct 01
  • Professional Services
  • 129

We cancelled our insurance with this company, they of course took the payment out even though they were not supposed to. Have claimed they would have it taken care of in 24 hours, never happened. Claimed 48 hours, never happened. And now they told us by the 1st, guess what? It's the first and STILL no money. And, they are not refunding the FULL payment. They are only refunding some of it because... Read more

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  • Sep 24
  • Auto Insurance
  • Salt Lake City, Utah
  • Auto Insurance Coverage
  • 354

On an anniversary road trip, our breaks sparked and caused our break line to ignite on the freeway in the middle of Idaho around 4pm on a Saturday. The fire department was called and we called our insurance for roadside assistance and a vehicle. First, they tried to tell us that aside from roadside assistance, we were on our own. When we explained that the car caught fire, they were a little... Read more

Was this review helpful? 7 4


  • Sep 13
  • Service Centers and Customer Services
  • Spring Valley, California
  • Positive Experience
  • 359

My car was damaged from an out of state driver. Lucky for me they left their contact number. After contacting the driver, I was immediately contacted by Safeco, the driver's insurance co. the following day, Saturday. They were courteous and wanted to accommodate all my needs. The issue was the first body shop I took my Lexus to. I had multiple problems. In my opinion, they were not knowledgeable... Read more

Was this review helpful? 5 1
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